FAQs - Exchanges and Returns

At a Glance

Return window: 14 days after delivery
Condition: unopened, unused, sealed in original packaging
Return shipping: customer pays, unless Lib City made an error
Refund timing: issued after item is received and inspected
Non-returnable: opened fragrances, samples, gift cards, final-sale items
Damaged or incorrect items: contact within 48 hours of delivery with photos

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Due to the personal nature of fragrance, opened or used perfumes cannot be returned. We accept returns of unopened, unused, sealed products in original packaging within 14 days of delivery. Refunds are issued after inspection. Return shipping is the customer’s responsibility unless the item arrived damaged, defective, or incorrect.

Considered. Personal. Final.

At Lib City, each fragrance is composed with intention — 
a balance of precision, character, and restraint.

As with all fine fragrance, selection is personal.
We invite each client to choose with clarity.


Returns

Fragrance is a personal and hygienic product.

For this reason, opened or used items are not eligible for return or refund.

This standard ensures the integrity of every piece we offer—
untouched, uncompromised, and complete.


Unopened Products

We accept returns or exchanges within 14 days of delivery
for items that remain:

  • Unopened
  • Unused
  • Sealed and in original packaging

All returns are subject to inspection and approval.

Items that do not meet these conditions will not be accepted.


Damaged or Incorrect Orders

In the rare event of a defect, damage, or incorrect item,
we will make it right.

Requests must be submitted within 48 hours of delivery,
including proof of purchase and clear photographs.

Approved cases are eligible for replacement or refund.


Exchanges

Exchanges are offered only for:

  • Approved unopened returns
  • Verified damaged or defective items

All exchanges are processed for the same product and size,
subject to availability.


Return Shipping

Return shipping costs are the responsibility of the client,
unless the item is confirmed to be defective or incorrect.


Final Sale

The following items are final and not eligible for return or exchange:

  • Opened fragrances
  • Limited editions
  • Personalized products
  • Promotional or discounted items
  • Gift cards

These conditions are clearly indicated at purchase.


A Considered Approach

Fragrance is not an impulse.

It reflects presence, preference, and identity—
a choice made with intention.

At Lib City, we believe:

Luxury is measured.
And once chosen, it remains.

The Lab

Lib City - Fragrance Laboratory

Fort Myers, Florida

Every Lib City fragrance is crafted in our laboratory studio in Fort Myers, Florida, where traditional perfumery meets modern quality standards.

Our laboratory is registered with the U.S. Food and Drug Administration (FDA) and has been assigned a Facility Establishment Identifier (FEI), recognizing our cosmetic manufacturing facility. Every fragrance is made with ingredients that comply with IFRA (International Fragrance Association) standards—the world's leading safety guidelines for perfume ingredients.


Behind every bottle are experienced hands, traditional perfumery methods, and a savoir-faire inspired by the fragrance heritage of Southern France. From weighing each raw material to blending, maturation, filtration, bottling, and final inspection, every step is carried out with care, precision, and respect for the craft.

Rather than producing perfume on a large industrial scale, we create in small batches, allowing every fragrance to receive the attention and consistency it deserves.

The Partner

David R.

Managing Partner

David R. brings more than three decades of experience in communications, marketing, and business development to Lib City. Throughout his career, he has helped build brands, create meaningful partnerships, and develop premium experiences across broadcasting, professional sports, and higher education.

Growing up in a family of athletes, engineers, and explorers, David developed an early appreciation for discipline, curiosity, and craftsmanship. Those values continue to guide his work today.

As Managing Partner, David leads Lib City's communications, business development, and strategic partnerships. Working alongside Libby, he helps transform creative ideas into a brand that reflects authenticity, elegance, and lasting value.

He believes that luxury is never defined by a product alone, but by the trust it earns, the stories it tells, and the memories it creates. That philosophy continues to shape every relationship and every experience shared by Lib City.

The Nose

Libby N.

Perfumer

Libby N. began her creative journey in fashion, where she was educated in France before presenting her work in Paris, London, and New York. After more than fifteen years in fashion, she devoted her creative focus entirely to perfumery.

Born in Vietnam's Mekong Delta, she grew up surrounded by the scents of rivers, tropical flowers, forests, and everyday life—an early connection to nature that continues to inspire every fragrance she creates.

"I can close my eyes, but I can't close my nose."

As a child, she dreamed of becoming a detective. Today, that same curiosity guides her work as a perfumer—exploring every ingredient, understanding its origin, and discovering how nature can be transformed into emotion.

Her journey led her to Southern France, where she immersed herself in the traditional savoir-faire of perfumery. There, she learned that exceptional fragrance is shaped by patience, craftsmanship, and respect for nature.

For Libby, nature has always been the greatest perfumer. Her role is simply to listen, interpret, and capture its beauty in a bottle.

At Lib City, she creates original fragrances using carefully selected ingredients, refusing shortcuts, imitation, or fleeting trends. Every bottle is composed to capture places, memories, and emotions—crafted as a wearable piece of art.

Her hope is simple:

That every fragrance is created to delight you, not to impress others.