FAQs - Product AfterCare

Preserving the Integrity of Fine Fragrance

Can you assist me with my fragrance?

Our Client Services team is pleased to assist with any questions regarding your Lib City fragrance.

To ensure accurate and efficient support, we kindly invite you to provide all relevant details, including order number, fragrance name, size, and a brief description of your inquiry.

Please note that due to the nature of fine fragrance, not all issues can be remedied. However, we will always do our best to offer guidance and appropriate assistance.

This section provides recommendations to help preserve the quality, safety, and longevity of your fragrance.

General Fragrance Care

Each Lib City fragrance is an artisanal composition, blended with precision and intention. Proper care ensures the fragrance evolves as designed.

Care information can be found:

  • On the product page at LibCity.org
  • Within our Fragrance Usage & Care Guides
  • To maintain fragrance integrity, we recommend the following:
  • Store fragrance in a cool, dry place, away from direct sunlight
  • Avoid prolonged exposure to heat, humidity, or temperature fluctuations
  • Keep bottles tightly closed when not in use
  • Avoid storing fragrances in bathrooms, cars, or near heat sources

Exposure to light and heat may alter the composition over time.

Application & Usage

For optimal wear and safety:

  • Apply fragrance sparingly, as designed
  • Avoid contact with eyes, face, and sensitive skin
  • Do not apply to broken or irritated skin
  • For juniors, apply to clothing only, under adult guidance

Fragrance should enhance presence—not overwhelm it.

Handling & Bottle Care

Lib City fragrance bottles are designed to protect the composition within.

We recommend:

  • Handling bottles with clean, dry hands
  • Avoiding impact or dropping, which may damage the atomizer or glass
  • Keeping bottles upright when stored

If the spray mechanism becomes blocked, do not attempt to disassemble. Please contact Client Services for assistance.

Longevity & Natural Evolution

Fine fragrances evolve naturally over time.

Slight variations in color or intensity may occur due to:

  • Natural ingredients
  • Environmental exposure
  • Artisanal batch production

These variations are part of the fragrance’s character and do not affect safety or quality.

Returns & Hygiene Considerations

Due to hygiene standards and the personal nature of fragrance, opened products are not recommended for return or exchange.

We encourage clients to approach fragrance selection thoughtfully, viewing each bottle as a personal and considered choice—much like a fine accessory.

When to Contact Client Services

Please reach out to us if you experience:

  • Leakage upon delivery
  • Damaged packaging upon arrival
  • A malfunctioning spray mechanism

Our team will review each case with care and discretion.

A Thoughtful Approach to Fragrance Care

Lib City believes that fragrance is not only worn—it is maintained, respected, and preserved.

Proper care ensures that every note, from first spray to final trace, performs as intended.

Luxury endures when it is treated with intention.