FAQs - Product AfterCare

Preserving the Integrity of Fine Fragrance

Can you assist me with my fragrance?

Our Client Services team is pleased to assist with any questions regarding your Lib City fragrance.

To ensure accurate and efficient support, we kindly invite you to provide all relevant details, including order number, fragrance name, size, and a brief description of your inquiry.

Please note that due to the nature of fine fragrance, not all issues can be remedied. However, we will always do our best to offer guidance and appropriate assistance.

This section provides recommendations to help preserve the quality, safety, and longevity of your fragrance.


General Fragrance Care

Each Lib City fragrance is an artisanal composition, blended with precision and intention. Proper care ensures the fragrance evolves as designed.

Care information can be found:

  • On the product page at LibCity.org
  • Within our Fragrance Usage & Care Guides
  • To maintain fragrance integrity, we recommend the following:
  • Store fragrance in a cool, dry place, away from direct sunlight
  • Avoid prolonged exposure to heat, humidity, or temperature fluctuations
  • Keep bottles tightly closed when not in use
  • Avoid storing fragrances in bathrooms, cars, or near heat sources

Exposure to light and heat may alter the composition over time.


Application & Usage

For optimal wear and safety:

  • Apply fragrance sparingly, as designed
  • Avoid contact with eyes, face, and sensitive skin
  • Do not apply to broken or irritated skin
  • For juniors, apply to clothing only, under adult guidance

Fragrance should enhance presence—not overwhelm it.


Handling & Bottle Care

Lib City fragrance bottles are designed to protect the composition within.

We recommend:

  • Handling bottles with clean, dry hands
  • Avoiding impact or dropping, which may damage the atomizer or glass
  • Keeping bottles upright when stored

If the spray mechanism becomes blocked, do not attempt to disassemble. Please contact Client Services for assistance.


Longevity & Natural Evolution

Fine fragrances evolve naturally over time.

Slight variations in color or intensity may occur due to:

  • Natural ingredients
  • Environmental exposure
  • Artisanal batch production

These variations are part of the fragrance’s character and do not affect safety or quality.


Returns & Hygiene Considerations

Due to hygiene standards and the personal nature of fragrance, opened products are not recommended for return or exchange.

We encourage clients to approach fragrance selection thoughtfully, viewing each bottle as a personal and considered choice—much like a fine accessory.


When to Contact Client Services

Please reach out to us if you experience:

  • Leakage upon delivery
  • Damaged packaging upon arrival
  • A malfunctioning spray mechanism

Our team will review each case with care and discretion.


A Thoughtful Approach to Fragrance Care

Lib City believes that fragrance is not only worn—it is maintained, respected, and preserved.

Proper care ensures that every note, from first spray to final trace, performs as intended.

Luxury endures when it is treated with intention.

The Lab

Lib City - Fragrance Laboratory

Fort Myers, Florida

Every Lib City fragrance is crafted in our laboratory studio in Fort Myers, Florida, where traditional perfumery meets modern quality standards.

Our laboratory is registered with the U.S. Food and Drug Administration (FDA) and has been assigned a Facility Establishment Identifier (FEI), recognizing our cosmetic manufacturing facility. Every fragrance is made with ingredients that comply with IFRA (International Fragrance Association) standards—the world's leading safety guidelines for perfume ingredients.


Behind every bottle are experienced hands, traditional perfumery methods, and a savoir-faire inspired by the fragrance heritage of Southern France. From weighing each raw material to blending, maturation, filtration, bottling, and final inspection, every step is carried out with care, precision, and respect for the craft.

Rather than producing perfume on a large industrial scale, we create in small batches, allowing every fragrance to receive the attention and consistency it deserves.

The Partner

David R.

Managing Partner

David R. brings more than three decades of experience in communications, marketing, and business development to Lib City. Throughout his career, he has helped build brands, create meaningful partnerships, and develop premium experiences across broadcasting, professional sports, and higher education.

Growing up in a family of athletes, engineers, and explorers, David developed an early appreciation for discipline, curiosity, and craftsmanship. Those values continue to guide his work today.

As Managing Partner, David leads Lib City's communications, business development, and strategic partnerships. Working alongside Libby, he helps transform creative ideas into a brand that reflects authenticity, elegance, and lasting value.

He believes that luxury is never defined by a product alone, but by the trust it earns, the stories it tells, and the memories it creates. That philosophy continues to shape every relationship and every experience shared by Lib City.

The Nose

Libby N.

Perfumer

Libby N. began her creative journey in fashion, where she was educated in France before presenting her work in Paris, London, and New York. After more than fifteen years in fashion, she devoted her creative focus entirely to perfumery.

Born in Vietnam's Mekong Delta, she grew up surrounded by the scents of rivers, tropical flowers, forests, and everyday life—an early connection to nature that continues to inspire every fragrance she creates.

"I can close my eyes, but I can't close my nose."

As a child, she dreamed of becoming a detective. Today, that same curiosity guides her work as a perfumer—exploring every ingredient, understanding its origin, and discovering how nature can be transformed into emotion.

Her journey led her to Southern France, where she immersed herself in the traditional savoir-faire of perfumery. There, she learned that exceptional fragrance is shaped by patience, craftsmanship, and respect for nature.

For Libby, nature has always been the greatest perfumer. Her role is simply to listen, interpret, and capture its beauty in a bottle.

At Lib City, she creates original fragrances using carefully selected ingredients, refusing shortcuts, imitation, or fleeting trends. Every bottle is composed to capture places, memories, and emotions—crafted as a wearable piece of art.

Her hope is simple:

That every fragrance is created to delight you, not to impress others.