FAQs - Shopping

The Lib City Experience

Why is shopping on LibCity.org unique?

At Lib City, shopping is designed as an extension of our philosophy—measured, refined, and intentional.

Heritage, individuality, and an innovative spirit guide every creation we offer. From fragrance composition to client experience, excellence is never accidental.

Through our online boutique—and future in-store destinations—Lib City offers a seamless and considered way to discover fine fragrance, supported by attentive service and modern convenience.

Placing an Order

Orders on LibCity.org may be completed using a wide selection of secure payment methods and delivery options.

You may choose delivery to:

  • A private address, or
  • One of our Lib City boutiques (coming soon)

Each order is prepared with care to ensure accuracy, quality, and timely delivery.

Can I place an order over the phone?

Yes. If you would like personalized guidance, our Client Services team and Lib City Style Advisors are available to assist you.

For added convenience, you may request a secure payment link sent directly to your email. Payment can then be completed in one click, safely and effortlessly.

Can I cancel or modify my order?

Once an online order is confirmed, preparation begins promptly to ensure timely delivery.

  • Standard items may be cancelled only before the parcel is prepared for shipment.
  • Custom or personalized items, created exclusively for you, may only be cancelled if production has not yet begun.

To request a cancellation or modification, please contact Client Services. Our team will be pleased to assist and confirm whether changes are still possible.

If cancellation is no longer feasible, standard items may be eligible for return or exchange. Please note that personalized items and fragrances are not eligible for returns or exchanges, in accordance with hygiene and craftsmanship standards.

For further details, we invite you to consult our Return Policy and Terms & Conditions of Sale.

How can I track my order?

Once your order is placed, you may follow each step of its journey—from preparation to delivery—through the Client Services area.

Registered clients will also find real-time updates within their Lib City account.
You will receive notifications via:

  • Order Confirmation email
  • Shipping Confirmation email

Transparency and clarity are part of our service commitment.

I am experiencing technical issues. Can you help?

For the optimal experience on LibCity.org, we recommend using the latest versions of supported web browsers.

If you encounter any technical difficulties, please try:

  • Clearing cookies and temporary files
  • Ensuring JavaScript is enabled
  • Should issues persist, please Contact Us and include the following information:
  • Your operating system
  • Your browser and version
  • The link to the product page you wish to access

Our team will assist you promptly.

Can I place a pre-order?

Yes. Selected items on LibCity.org may be reserved in advance.

Estimated delivery dates are displayed on the product page. Depending on your chosen payment method, charges will be applied either:

  • At the time of order confirmation, or
  • At the time of shipment

You will be notified by email as each item ships.

Sending a Gift

Lib City fragrances make a considered and elegant gift.

You may send an order directly to the recipient of your choice. Each gift includes:

  • A gift card with your personal message, entered at checkout
  • A mini customizable gift card

The purchaser will receive an electronic receipt, while the recipient receives a physical gift receipt without pricing.

Packaging

All Lib City orders are presented in our standard sustainable and recyclable packaging, designed to protect the fragrance while reflecting our values of care and responsibility.

Always finished with a thoughtful touch—and a subtle surprise.