FAQs - Payments

Secure. Seamless. Considered.

Accepted Payment Methods

Lib City offers a curated selection of secure and trusted payment options, designed to ensure a seamless and refined checkout experience.

We accept:

  • All major credit cards, including American Express, China Union Pay, Diners Club, Discover, JCB, Mastercard, and Visa
  • Selected digital and mobile payment methods, including Affirm, Alipay, Apple Pay, Google Pay, Klarna, PayPal, and WeChat Pay

To ensure successful processing, the billing address must match the address registered with your payment provider.

Available payment methods may vary depending on location and order value. We invite you to review the options displayed at checkout prior to completing your purchase.


Payment Authorization & Charges

Depending on the selected payment method:

  • The full amount may be charged at the time of order confirmation, or
  • A pre-authorization may be placed, with the final charge applied once items are prepared for shipment

For payment methods requiring pre-authorization, each item is charged only when it is ready to be dispatched.

Please note that personalized or custom-created items are charged in full at checkout.


Payment Security

The Lib City Online Store guarantees the highest level of security for all transactions.

We use advanced SSL encryption technology and protected connections to safeguard your payment information. You can confirm a secure session by the “HTTPS” prefix and lock symbol displayed in your browser’s address bar.

Further details on how we manage and protect payment data can be found in our Privacy & Cookie Policy.


My Payment Was Not Accepted. What Should I Do?

If your payment is not accepted, we recommend:

  • Verifying that all checkout details are entered correctly
  • Contacting your bank or payment provider, as transactions may occasionally be restricted for security reasons

Should you require assistance, our Client Services team will be pleased to support you.

At this time, only one payment method may be used per order.


Taxes & Invoicing

Sales Tax is applied to orders shipped within the United States of America, in accordance with current State regulations. All applicable tax details will be clearly displayed at checkout and included in your invoice.

Please note that all online orders are intended for private purchases only.
Invoices can be issued exclusively to private individuals.

The Lab

Lib City - Fragrance Laboratory

Fort Myers, Florida

Every Lib City fragrance is crafted in our laboratory studio in Fort Myers, Florida, where traditional perfumery meets modern quality standards.

Our laboratory is registered with the U.S. Food and Drug Administration (FDA) and has been assigned a Facility Establishment Identifier (FEI), recognizing our cosmetic manufacturing facility. Every fragrance is made with ingredients that comply with IFRA (International Fragrance Association) standards—the world's leading safety guidelines for perfume ingredients.


Behind every bottle are experienced hands, traditional perfumery methods, and a savoir-faire inspired by the fragrance heritage of Southern France. From weighing each raw material to blending, maturation, filtration, bottling, and final inspection, every step is carried out with care, precision, and respect for the craft.

Rather than producing perfume on a large industrial scale, we create in small batches, allowing every fragrance to receive the attention and consistency it deserves.

The Partner

David R.

Managing Partner

David R. brings more than three decades of experience in communications, marketing, and business development to Lib City. Throughout his career, he has helped build brands, create meaningful partnerships, and develop premium experiences across broadcasting, professional sports, and higher education.

Growing up in a family of athletes, engineers, and explorers, David developed an early appreciation for discipline, curiosity, and craftsmanship. Those values continue to guide his work today.

As Managing Partner, David leads Lib City's communications, business development, and strategic partnerships. Working alongside Libby, he helps transform creative ideas into a brand that reflects authenticity, elegance, and lasting value.

He believes that luxury is never defined by a product alone, but by the trust it earns, the stories it tells, and the memories it creates. That philosophy continues to shape every relationship and every experience shared by Lib City.

The Nose

Libby N.

Perfumer

Libby N. began her creative journey in fashion, where she was educated in France before presenting her work in Paris, London, and New York. After more than fifteen years in fashion, she devoted her creative focus entirely to perfumery.

Born in Vietnam's Mekong Delta, she grew up surrounded by the scents of rivers, tropical flowers, forests, and everyday life—an early connection to nature that continues to inspire every fragrance she creates.

"I can close my eyes, but I can't close my nose."

As a child, she dreamed of becoming a detective. Today, that same curiosity guides her work as a perfumer—exploring every ingredient, understanding its origin, and discovering how nature can be transformed into emotion.

Her journey led her to Southern France, where she immersed herself in the traditional savoir-faire of perfumery. There, she learned that exceptional fragrance is shaped by patience, craftsmanship, and respect for nature.

For Libby, nature has always been the greatest perfumer. Her role is simply to listen, interpret, and capture its beauty in a bottle.

At Lib City, she creates original fragrances using carefully selected ingredients, refusing shortcuts, imitation, or fleeting trends. Every bottle is composed to capture places, memories, and emotions—crafted as a wearable piece of art.

Her hope is simple:

That every fragrance is created to delight you, not to impress others.